Terms & Conditions
Terms and Conditions of Trade
Definitions
"lovechristianbooks.com","lovechristianbooks.co.uk","I","We" hereafter defined as "The Supplier"
"You","Your", "Yours", "The End User", "The Private Individual" hereafter defined as "The Customer"
The medium through which The Stock is made available for sale to The Customer hereafter defined as "The Website"
"Goods", "Items", sold by The Supplier, hereafter defined as "The Stock"
The Customer Definition
These Terms and Conditions of Trade cover transactions exclusively and limited to transactions between The Supplier and The Customer (End User) These Terms and Conditions of Trade are in no way applicable whether inferred or otherwise to any Shops, Charities or other bodies whether profit making or otherwise that hold a "Trade Account" with The Supplier. Such transactions are governed by our "Trade Terms and Conditions for Shops and other Organisations" available here once a Trade Account has been opened. (To enquire about opening a Trade Account, visit the Contact Us page and select "Trade Enquiry" from the drop down)
Should The Supplier have cause to suspect that any order placed through The Website is for resale by any person, or entity, whether, Shop, Charity or other body, whether profit making or otherwise who is not, The Customer (As defined by the above definitions) then, The Supplier reverves the right to automatically assign any such accounts to Trade Account status, and, as such, make such accounts subject to Trade Terms and Conditions for Shops and other Organisations without notice.
This re-assignment is at the sole discretion of The Supplier, and as such, all decisions are final.
Indemnification Agreement
By placing an order The Customer hereafter indemnifies The Supplier against any loss whether consequential or inconsequential from financial loss or loss in any other capacity including but not limited to delays whether logistical or otherwise in delivery of The Stock to The Customer from The Supplier.
Payment Terms
All Stock must be paid for in full at the time of ordering, by either of the following methods Visa or Mastercard.
Postage and Packaging to the United States & Canada
Orders with delivery addresses in the United States and Canada:
| Order Value | Postage & Packaging | ||||||
| £ | 00.01 | - | £ | 9.99 | £ | 12.00 | |
| £ | 10.00 | - | £ | 39.99 | £ | 24.00 | |
| £ | 40.00 | - | £ | 89.99 | £ | 32.00 | |
| £ | 90.00 | - | £ | 149.99 | £ | 37.00 | |
| £ | 150.00 | - | £ | 249.99 | £ | 45.00 | |
| £ | 250.00 | - | £ | 349.99 | £ | 52.00 | |
| £ | 350.00 | - | £ | 499.99 | £ | 60.00 | |
| £ | 500.00 | - | £ | + | £ | 75.00 | |
Postage and Packaging to the Rest of the World
Orders with delivery addresses in Australia, New Zealand, Japan, Hong Kong etc:
| Order Value | Postage & Packaging | ||||||
| £ | 00.01 | - | £ | 9.99 | £ | 20.00 | |
| £ | 10.00 | - | £ | 24.99 | £ | 30.00 | |
| £ | 25.00 | - | £ | 49.99 | £ | 40.00 | |
| £ | 50.00 | - | £ | 74.99 | £ | 50.00 | |
| £ | 75.00 | - | £ | 99.99 | £ | 60.00 | |
| £ | 100.00 | - | £ | 149.99 | £ | 70.00 | |
| £ | 150.00 | - | £ | 199.99 | £ | 80.00 | |
| £ | 200.00 | - | £ | 299.99 | £ | 90.00 | |
| £ | 300.00 | - | £ | 399.99 | £ | 100.00 | |
| £ | 400.00 | - | £ | + | £ | 110.00 | |
Delivery
The Supplier will endeavor to dispatch all of The Stock ordered by The Customer to the address specified by The Customer within 7 days of receipt of order.
The Supplier also undertakes to, where possible, dispatch all orders with delivery addresses within the United Kingdom by Royal Mail First Class post. This will however be done at the sole discretion of the supplier and subject to circumstance including but not limited to the size of package and value of The Stock ordered by The Customer.
Errors and Damages
Any of The Stock ordered incorrectly by The Customer will incur full carriage costs for return to The Supplier. Otherwise, any damages and errors will be dealt with by either return, refund or other method depending on circumstance subject to the sole discretion of the Supplier. Any shortages must be reported to the Supplier within 14 (Fourteen) working days of receipt of The Stock otherwise no remuneration claims will be entertained.
The Stock, when sold as or part of a set, pack, or as part of any other offer including but not limited to the inclusion or exclusion of free or reduced-price items of The Stock as a gift and/or any other special offer must be returned (in the case of returns authorisation being issued) in its entirety. If any of The Stock purchased by The Customer under such circumstances as detailed in this paragraph is returned to The Supplier either incomplete or damaged (subject to the sole discretion of The Supplier) The Stock will be returned to The Customer. The Customer will incur the full postal charges in such cases.
The Supplier undertakes to refund any monies taken from The Customer within 7 (Seven) working days of:
- The original order being processed for any of The Stock not dispatched to The Customer due to, including, but not limited to, Lack of availability at time of dispatch of The Stock,.
- Cancellation of the order (before dispatch) by The Customer,
- Upon The Supplier receiving The Stock (in the event of authorisation for returns being granted by The Supplier to do so) from The Customer.
All of The Stock including but not limited to title of The Stock, ownership of the same remains the property of The Supplier until paid for in full by The Customer.
Cancellation Policy
The Customer has the right to cancel (excluding opened CD’s, CD-ROMS, DVD’s - unless faulty, subject to the sole discretion of The Supplier) of The Stock that The Customer has ordered from The Supplier (subject to these Terms and Conditions of Trade) up to and including 14 (Fourteen) working days from the date of receiving the delivery at the address supplied by The Customer at the time of ordering from The Supplier/The Website. After this period, the ability to cancel any/and/or all of The Stock ordered by The Customer from The Supplier/The Website will be subject to the sole discretion of The Supplier.
The Stock, when sold as or part of a set, pack, or as part of any other offer including but not limited to the inclusion or exclusion of free or reduced-price items of The Stock as a gift and/or any other special offer must be returned (in the case of returns authorisation being issued) in its entirety. If any of The Stock purchased by The Customer under such circumstances as detailed in this paragraph is returned to The Supplier either incomplete or damaged (subject to the sole discretion of The Supplier) an the amount will be deducted from the amount refunded to The Customer.
The Supplier undertakes to refund any monies taken from The Customer within 7 (Seven) working days of original order being processed for any of The Stock not dispatched to The Customer due to, including, but not limited to:
- Lack of availability at time of dispatch of The Stock.
- Cancellation of the order (before dispatch) by The Customer.
- Upon The Supplier receiving The Stock (in the event of authorisation for returns being granted by The Supplier to do so) from The Customer.
All of The Stock including but not limited to title of The Stock, ownership of the same remains the property of The Supplier until paid for in full by The Customer.
In any and all cases of The Customer cancelling/returning The Stock to The Supplier, The Customer is responsible for any and all return postage charges.
Prices
- All Prices on The Website are in UK Pounds Sterling (£)
- All monies are taken by The Supplier from The Customer are in UK Pounds Sterling (£)
- The amount of money that The Customer is charged may differ from the order value shown on The Website if The Customer is ordering from outside the United Kingdom. This difference is due to the Exchange Rate which is the difference between the value of two different currencies.
- The Exchange Rate between UK Pounds Sterling (£) and any other currency is outside the control of The Supplier.
Price Changes & Availability
All of The Stock on this website is subject to availability, prices quoted on this website are correct at time of going to press, but are subject to change without notice. The prices on this website take effect from 7th July 2020 and supersede any prices written or otherwise quoted hitherto. Prices are correct only while Stock lasts, errors and omissions excluded.
All of The Stock is subject to availability. Any and all quantities shown on "The Stock Description" pages of The Website are approximate and do not necessarily constitute actual stock figures.
The Supplier undertakes to refund any monies taken from The Customer within 7 (Seven) working days of original order being processed for any of The Stock not dispatched to The Customer due to, including, but not limited to, Lack of availability at time of dispatch of The Stock, Cancellation of the order (before dispatch) by The Customer, Upon The Supplier receiving The Stock (in the event of authorisation for returns being granted by The Supplier to do so) from The Customer. All of The Stock including but not limited to title of The Stock, ownership of the same remains the property of The Supplier until paid for in full by The Customer.
Returns
All of The Stock returned by The Customer is The Customers responsibility, until received by The Supplier at the address displayed on The Website. An authorisation number for returns must first be obtained from The Supplier at the address displayed on The Website before any goods can be returned (an authorisation number must first be obtained from The Supplier, by either e-mail to or a telephone call to 0121 441 2444). No returns without an authorisation number. Any Stock returned without an authorisation number will be returned to The Customer and will incur the full cost of any and all postage charges.
The Stock, when sold as or part of a set, pack, or as part of any other offer including but not limited to the inclusion or exclusion of free or reduced-price items of The Stock as a gift and/or any other special offer must be returned (in the case of returns authorisation being issued) in its entirety. If any of The Stock purchased by The Customer under such circumstances as detailed in this paragraph is returned to The Supplier either incomplete or damaged (subject to the sole discretion of The Supplier) The Stock will be returned to The Customer. The Customer will incur the full postal charges in such cases.
If The Stock is returned it must be in a saleable condition. Any Stock returned in less than perfect, re-saleable condition will be returned to The Customer, after the full cost of postage has been paid by The Customer. Any Stock returned should be returned by recorded delivery in case of loss or further damage in transit. Unless damaged, any audio/visual and or electronic downloads including but not limited to CD’s, CD-ROMS, DVD’s, Downloads and Videos which have been opened are not covered by this returns policy. The Customer will be offered, either, a replacement, a credit note, or a refund (at the sole discretion of The Supplier) for any of The Stock that has been damaged in transit or by any other method that is not attributed to The Customer, this does not affect your statutory rights.
The Supplier undertakes to refund any monies taken from The Customer within 7 (Seven) working days of original order being processed for any of The Stock not dispatched to The Customer due to, including, but not limited to, Lack of availability at time of dispatch of The Stock, Cancellation of the order (before dispatch) by The Customer, Upon The Supplier receiving The Stock (in the event of authorisation for returns being granted by The Supplier to do so) from The Customer. All of The Stock including but not limited to title of The Stock, ownership of the same remains the property of The Supplier until paid for in full by The Customer.
Should any of The Stock be returned to The Supplier, due to an error caused by The Customer including (but not limited to):
- Incorrectly entering the delivery address when placing the order.
- Making (by some other omission) it impossible for the postal service or courier service in their locality to deliver their order.
- By not collecting their order from the postal or courier depot in their locality in the event delivery was attempted and failed (The Customer bears the burden of proof in relation to failure of attempt to deliver)
- Anything else that would hinder the delivery of the order being made smoothly
In all cases where the above applies, The Customer will be refunded the amount of the order less any Postage and Packaging costs incurred by The Supplier to any UK address.
In the case of orders with a delivery address outside of the UK, The Customer will be refunded the full amount of the order less any costs The Customer paid for delivery.
The Customer is then free to reorder if they wish.
Additional Information
- Colours and designs may vary from those illustrated or previously supplied.
- As far as possible all descriptions are accurate, any deviation from The Stock whether actual or implied is unintentional and should in no-way be attributed to The Supplier
- All sizes quoted are approximate, The Supplier cannot be held responsible for any, whether unintentional or otherwise, mistakes made in this regard
- Any reviews of The Stock placed on The Website by The Customer must be for review purposes only. Reviews will be removed at the sole discretion of The Supplier if they in any way are felt to be abusive and or irrelevant to the item of The Stock that they are reviewing. Any reviews posted reflect the personal view(s) of The Customer concerned and do not reflect the view of The Supplier and/or any of it's affiliates.
- No part of this website may be reproduced without prior permission in writing from the Supplier.
- By placing an order whether online, verbally, in writing or by any other method The Customer agrees to abide and be bound by The Terms and Conditions set forth by The Supplier in these Terms and Conditions of Trading.
- The Supplier is not responsible for any additional Customs or other such import charges that The Customer may incur as a result of ordering The Stock from The Website
- Should The Supplier feel at any time that The Customer is rude, awkward or purposefully attempting to cause a nuisance or harass The Supplier in any way, The Supplier has the right to blacklist the account of The Customer without notice. This action will remove the ability of The Customer to use The Website and to place future orders. The Supplier also reserves the right to cancel any order and refund money to The Customer without notice based on the above criteria
- All Trading Terms and Conditions whether for The Customer or The Trader are governed by to English Law and subject to the exclusive jurisdiction of the English Courts, this does not effect your statutory rights.These Terms and Conditions of Trade are subject to change without notice.
Terms and Conditions last updated 26/03/2022